Frequently Asked Questions

Have a question? Check out our FAQ

Find answers to common questions about World Eminent Brands, our sustainable African fashion, shipping, returns, and more.

World Eminent Brands is an online high fashion store launched in 2022 by a Kenyan entrepreneur. We specialize in sustainable, high-quality fashion pieces for women and men, collaborating with African designers who use fabrics sourced from across the African continent. Our mission is to bring luxurious, comfortable, and bold designs that speak for you even without saying a word.

We advocate for slow fashion with high-quality pieces that last for generations. Our fabrics are sourced from different parts of Africa, and our pieces are hand and tailor-made by skilled designers. We focus on creating timeless pieces rather than fast fashion, promoting environmental responsibility and supporting local African artisans and designers.

Yes! We ship to over 50 countries worldwide. We offer both local delivery within Kenya and international shipping. Delivery times vary by location: 3-5 business days for local delivery, 1-2 business days for express delivery, and 5-10 business days for international delivery.

We offer free shipping on orders over $50. Standard shipping costs $5.99, and express shipping costs $12.99. For local orders in Kenya, we also offer physical pick-up from our shop at Superior Arcade Building, 2nd shop number 27, Accra Road, Nairobi.

We offer a 30-day return policy with free returns. You can return items for a full refund or exchange within 30 days of purchase. Refunds are processed within 5-7 business days. Items must be in original condition with tags attached.

To return an item, contact our customer support team at worldeminentfashion@gmail.com or call +254 719 179 172. We'll provide you with a return label and instructions. You can also return items in person at our Nairobi location during business hours.

Each product page includes detailed size charts and measurements. Since our pieces are hand-made, we recommend checking the specific measurements for each item. If you're unsure, contact our support team for personalized sizing advice.

Absolutely! All our products are authentic African designs created by skilled designers from across the continent. We collaborate with various African designers and use fabrics sourced from different parts of Africa. Each piece tells a story of African heritage and craftsmanship.

We accept all major credit cards (Visa, MasterCard, American Express, Discover), digital wallets (PayPal, Apple Pay, Google Pay), bank transfers, and cash on delivery for local orders. All payments are processed securely through encrypted channels.

Yes, we take your privacy and security seriously. All personal information is encrypted and stored securely. We never share your information with third parties without your consent. You can read our full privacy policy for more details.

You can reach us through multiple channels:
  • Email: worldeminentfashion@gmail.com
  • Phone: +254 719 179 172
  • WhatsApp: +254 719 179 172
  • Visit our shop: Superior Arcade Building, 2nd shop number 27, Accra Road, Nairobi
Our business hours are Monday-Friday: 9:00 AM - 6:30 PM, Saturday: 10:00 AM - 4:00 PM.

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