Returns & Exchanges

Returns & Exchanges Policy

We want you to love your World Eminent Brands pieces. If you're not completely satisfied, we're here to help.

30-Day Returns

Return any item within 30 days of delivery for a full refund or exchange.

Free Returns

We cover the cost of return shipping for all customers.

Easy Process

Simple return process with prepaid labels and quick refunds.

Return Conditions

Items We Accept
  • Items in original condition
  • With original tags attached
  • In original packaging
  • Within 30 days of delivery
  • With proof of purchase
Items We Cannot Accept
  • Custom or personalized items
  • Items damaged by customer
  • Items without original tags
  • Items returned after 30 days
  • Items worn or used

Refund Information

Refund Timeline
  • Processing: 1-2 business days
  • Refund issued: 5-7 business days
  • Bank processing: 3-5 business days
Refund Method
  • Refunded to original payment method
  • Original shipping costs non-refundable (unless defective)
  • Return shipping costs covered by us

How to Return an Item

1
Contact Us

Email or call us to initiate your return

2
Get Authorization

Receive return authorization and instructions

3
Package & Ship

Package items securely and ship with provided label

4
Receive Refund

Get your refund once items are received and inspected

Exchanges

Need a different size or color? We offer easy exchanges:

  • Same item, different size/color
  • Different item of equal or greater value
  • Price difference applies for upgrades
  • Free return shipping for exchanges

Note: Exchanges are subject to availability. If your desired item is out of stock, we'll process a refund instead.

Store Returns

You can also return items in person at our Nairobi location:

Address: 2nd shop number 27, Superior Arcade Building, Accra Road, Nairobi, Kenya

Hours: Monday-Friday: 9:00 AM - 6:30 PM, Saturday: 10:00 AM - 4:00 PM

Note: Bring your order confirmation and items in original condition

International Returns

For international customers, please note:

  • Return shipping costs are covered by us
  • Customs duties on returns are your responsibility
  • Return process may take 2-3 weeks
  • We provide all necessary return documentation

Contact us before returning international orders to ensure proper documentation.

Start Your Return

Ready to return an item? Contact us using any of these methods:

  • Email: worldeminentfashion@gmail.com
  • Phone: +254 719 179 172
  • WhatsApp: +254 719 179 172

Please include your order number and reason for return.

Questions?

If you have questions about our return policy:

View FAQ Contact Us